08-14-2014 08:15 AM - edited 03-14-2019 01:46 PM
Hello folks,
I’ve got about 130 agents on my system.
We’ve noticed a couple of Agents didn’t receive broadcast messages from their supervisor.
All Agent PCs are the same build.
Does anyone have any fault-finding tips to help locate the source of the problem?
Solved! Go to Solution.
08-14-2014 08:26 AM
Hi
Presumably the teams are configured OK and the Supervisor can see the agents in their console?
It could be a firewall issue - either with the client firewalls, or otherwise... are they all on the same subnet?
Aaron
08-14-2014 08:26 AM
Hi
Presumably the teams are configured OK and the Supervisor can see the agents in their console?
It could be a firewall issue - either with the client firewalls, or otherwise... are they all on the same subnet?
Aaron
08-14-2014 09:50 AM
Cheers Aaron.
configs all match - same subnet - perhaps a resource issue??!!
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