Hi All, For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes? Thanks!-JT-
dear all i need your help in configuring custom scripts of UCCX, we need to priotise some numbers so that when customer calls it should give priority to the customer call and send that call to an agent directly, i have created XML file and store that...
Hi Everyone!How can I check the current OS where I have installed the UCCX 7.0(2)?. We're planning to apply some patches, to check if this can help us to solve an issue. I've read we can upgrade to OS 2003.1.5a SR19. Where do I need to go to check t...
Hey Pros,Can I write an xml document other than using the template file and keyword transform step? I have too many values (1000+) to transform, it would take too long to enter them manually in the keyword transform step. I know there is an import ...
Hello, Quick questions. I have to enable a new set of PG's in the ICM Routers this weekend. The questions is when I have to failover the routers so I can do what is currently the active router. Will the agents connected to the PG's that are sti...
Dear All, i tried to install UCCE 10.0.2 in our lab. But i am getting the error while installing Logger.I have installed SQL Server 2008 with service pack2. I have attached the error page.Just to ensure, I followed Staging guide step by step.Regards,...
Guys,Need some clarification that if we have 50 IVR ports how many simultaneous users can listen to the IVR?? either its 50 or 25??SEcondly at which point exactly does the IVR port gets released ?? is it when the call is transfered to the Queue or A...
Hi,Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in CUIC does not not show all applications configured in UCCX ( I guess the only ones with number triggers). I'm using the example webcallback scripts a...
Does anyone know of a way to find out many times an option has been selected in a script/call tree? I'm trying to run some numbers for UCCX to see how many times and option was selected. Thanks in advance,Will
Probably a very basic question, but unfortunately I'm not yet familiar with this product.Some of our supervisors wish to clear out a backlog of "Unscored" recordings from the list in Quality Management Desktop, so that they can start with a clean sla...
Hi Gents,In RCD table we are getting lots of calls with RouterErrorCode 448. Any idea what could be the reason and how could we solve it. Its Request Type is Post Route and Originator type is VRU.Software Versions:CVP 8.5 with ES 6ICM 8.5.4 with no E...
Has anyone heard of a situation where CAD is auto answering calls? The users are reporting it sporadically only when they get a off a call and a call is waiting in queue, the call will automatically connect right after they hang up the first call. ...
I am having trouble finding out where to download the contact center software. I can only find the vmware template file. Anyone have the link of the files needed to install it?
Hi all,I have a requirement which requires all data, logs, transaction, etc that was done during the testing phase be purged/deleted before being able to rollout the system into production.Is there a proper procedure to do this? This would involved d...
