Hi all, For UCCX deployment, is it possible to have both Finesse & Jabber voice running on a smartphone device? The goal is to treat these users as agents rather than just voice end points for end to end UCCX reporting. Thanks!-JT-
How can I integrate UCCX with Sugar CRM ?? Any documents available or any CTI Connectors reccomented ?? Please let me know. Following are the requirements - (1) Integrate Cisco UCCX with Sugar CRM. UCCX should be able to send Phone number or other de...
Hi guys, I want to create a script where it can release the incoming calls from specific CLID but I want to use an efficient way to implement it so I'm open to suggestions since I'm very new to ICM scripting. Thanks in advance! Kind regards,
Hi All,I have configured UCCX System version: 10.0.1.10000-50 in our Lab.When i try to upload prompt i am getting attached error.can anyone pls help on this?Regards,Mukesh
Hello,I have created a script with exits to different extensions. I have noticed during testing, that the on exits to a Shared Line aI am getting Fast Bussy. My question would be: it is possible to have exits from UCCX scripts to Shared Lines in CUCM...
Hello guys... I have here in my data center in the voice system cucm 7 and IPCC7 running the call center using ip-phones 7941.recently and due to the need I have to install IP-communicator softphone of cisco instead of the hardware devic...
Hi , we have a CUCM 8.6 and CCX 8.6. I have the following problem:We have a workflow which transfer the caller to an agent over a IVR , since one week we have deployed a plugin for a CRM-Program (Salesforce) according to this could the Agent see wh...
Hi Guys,My Customer have the UCCX 9.0.2.11001-24 integrate with CUCM 8.5.1.10000-26We are trying implementation two Queue, and are with the following problem:Were created two QUEUE´s - Nacional and ExportaçãoWhen the Agent is configurate to participa...
Hi everybody, Recently we have to upgrade the CRS 5.0 to CCX 10.0However, I can't find any document or software that is about CRS 5.0?Seems Cisco has removed all the stuffs about CRS5.0Anybody could help ?Thanks in advanceSam
Hi all,
Currently most of the UCCX HRC reports by interval are by 30 / 60 min interval.
Can an additional interval be added (15 min) through the following?
a) updating the filter criteria in XML or
b) a new stored procedure needs to be created
Tha...
hi All,I have been reading up the datasheet and admin guides for the uccx & ip ivr.which i am slightly confused on the both working together. Currently we are using the uccx10 for a simple ACD. ie A call-center number hotline for customer to dial: th...
Hello All While creating a new ICM Setup , we get prompted for entering the ICM Instance Number,Usually we enter it as 0. Anyone aware what is the significance of this number and how does it get mapped to ICM Operation.ThanksAlok
Hello folks,I’ve got about 130 agents on my system.We’ve noticed a couple of Agents didn’t receive broadcast messages from their supervisor.All Agent PCs are the same build. Does anyone have any fault-finding tips to help locate the source of the pro...
