We need in information about abondoned call report. Can you explain what does this report mean. İn work proses we see that abounded call – it is a call which comes to operator but then haven’t been answered.
In report sometimes we see fields with
- Calling number and Just information about language – ENG 2
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Call Start Time
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Called Number
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Call ANI
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Initial Call Priority
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Call Routed CSQ
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Agent Name
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Call Skills
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Final Call Priority
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Call Abandon Time
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Time to Abandon
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12/6/2017 15:02
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9730
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556744515
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1
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CSQ_RU
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IPCC_RU
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1
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12/6/2017 15:02
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0:00:26
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- Calling number and Just info about Initial Call Priority – n/a
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Call Start Time
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Called Number
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Call ANI
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Initial Call Priority
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Call Routed CSQ
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Agent Name
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Call Skills
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Final Call Priority
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Call Abandon Time
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Time to Abandon
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12/6/2017 14:42
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9730
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556909062
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n/a
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n/a
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12/6/2017 14:43
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0:00:52
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- Calling number and information aboust language, operator’s name and surname
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Call Start Time
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Called Number
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Call ANI
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Initial Call Priority
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Call Routed CSQ
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Agent Name
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Call Skills
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Final Call Priority
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Call Abandon Time
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Time to Abandon
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12/6/2017 10:49
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9730
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9.94502E+11
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1
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CSQ_RU
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Agent 3
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IPCC_RU
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1
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12/6/2017 10:50
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0:01:01
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- Calling number, information aboust language and 2 operator’s name and surname
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Call Start Time
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Called Number
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Call ANI
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Initial Call Priority
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Call Routed CSQ
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Agent Name
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Call Skills
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Final Call Priority
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Call Abandon Time
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Time to Abandon
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12/6/2017 15:15
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9730
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1247880149
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1
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CSQ_RU
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Agent 1
Agent 2
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IPCC_RU
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1
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12/6/2017 15:16
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0:00:37
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Today our main task is- to get report about customers, which called to call centre’s in non- working time.
