Cisco Webex Contact Centre - call recording and retention period

[IanMellor2859]

Hi,

I can see details on the web around Webex Suite, Meeting and Webex Calling with regards to Cisco's new data retention policy can be setup to 1Yr (or 360 days). But does also also cover Cisco Webex Contact Centre Call recordings and Storage (WxCC) which you order via the A-FLEX-CC-3 sku  and if so do you se the data retention period within in Control hub, under Service Call Recording & Policies or somewhere else?

[gkovanis]

Hello @IanMellor2859 , for Webex Contact Center, the default retention for recordings is 30 days. To be able to store additional recordings, you will need to purchase the additional recording SKUs for the tenant.

Today, there is no option to track & configure the retention of Webex Contact Center recordings in Control Hub (the setting for the rest of the Webex suite that you mentioned does not include these recordings), but this is a feature that is currently actively developed and should be available soon,.

[IanMellor2859]

Thank you, for you response, but I have noticed within CCW A-FLEX-3-CC sku, even when adding more storage, there isns't an option to set the retention period, within an Estimate or Deal?
So I'm assuming that this done later stage, either by using a policy or setting under webex admins control hub, once the increase storage becomes available on the new order for a new platform?
Or for an existing cusotmer, if they bough additional storage, this extended retention period setting, appears when the extra storage is purchases and the made available to see, within the existing platform, is this correct?