Cisco WIM - is webchat with agent browser independet ?

[jevgep]

Hi all,

After  adding "html code''  for the chat entry point to some page noticed that it doesn't work with some browsers.

When it doesn't work  I am getting back something like that:

"Cannot continue chat because your browser is not supported. Please access Chat help using a supported browser"

Webchat definitely works with IE7, and doesn't work with IE9, Firefox and so on...

So my question is simple:

Is it possible to fix something or users to access contact center agent for chat must use only supported browsers ?

If last is correct what is the list of supported browsers(couldn't find it)?

Thanks

Jevgenij

[Andrew Skelly]

What version of WIM are you using?

[jevgep]

CIM:

Major Version: 4

Minor Version: 3

Service Pack: 2

Hotfix: 3

[Andrew Skelly]

Page 10

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_432/reference/guide/cisco_im432softwaresysspecification.pdf

[jevgep]

Thank you for pointing me to the document.

Just thoughts: Isn't this a bit wierd?

Lets imagine situation when a customer calling to some contact center and IVR response back to him something like:

"Sorry, your Nokia mobile phone model is not supported, please use supported phone model for access. Thank you"

)))

[Andrew Skelly]

You can change the wording of the error message that shows to the customer or remove it all together.  Unfortunately the versions advance so fast anymore (Firefox rolls out a new version every 6 weeks) that it is difficult (and frustrating) for developers to keep up.

[jevgep]

I think I found a fix for that problem.

I haven't completed tests but results looks promising....

Just played a bit with the BrowserCapability.settings file on CIM.

Below you can see a proof:

Please use it on your own risk.

P.S. maybe we shoudl bring a note to devolopers that it is not so difficult ?

[ianbow]

Please can you share how you edited the  BrowserCapability.settings file on CIM?

Regards,

Ian