Collect Digits in a Transfer to IVR call script

[Chris Parncutt]

Hi,

UCCE 7.5

We use IVR campaigns to contact customers with a reminder thath there account is due.  What I want to do is include in the message played to the customer the option to select a digit and route the customer to a contact centre queue.

The CED node works, and I have tried using a 'Go To Script' node and a 'Label' node (to RF the call to a DN) and neither option works.

It does work if I use another IVR script in the Go To Script node.

What do I need to do to transfer the call from the IVR call script to an Inbound UCCE script?

Thanks

[Gergely Szabo]

Hi Chris, it *should* work, at least I believe it should work with the Label node. Questions: when trying to send the call with the Label, does it uses the VRU routing client(s)? CUCM client does not work here, as you are already translation routed to VRU, CUCM won't do anything if at that point (and beyond).

I definitely would not use the Go To Script node as it would screw up my reporting.

Can you send us a screenshot perhaps?

G.

[Chris Parncutt]

Thanks for the reply.

Turns out the gateway we run the IVR campaign from wasn't set up porperly.  Appreciate your help. It now works