Hi,One of my customer has requirement to to prioritize the call from caller if the same caller has called thrice within 24 hours. UCCX version is 7.0. It is standalone.Please let me know if it can be achieved?Thanks,Vinay
Hi all,I have configured Desktop monitoring, but not is operating.I have CUCM 7.1.3 , UCCX 7.0.1 and IP COMM 7.0I run postinstall, NICQ and this showed that NIC pass all test (attach Logs)I configured voip monitor server with the DN of the agent, an...
Hi,Does anyone know how to delete a license from UCCX 8.0?It does not have the same options in the CLI that CUCM offers (e.g. file delete license ?????.lic)Thanks
Hello, I am looking for some help trying to figure out what changes are made after moving to a HAoWAN cluster in relation to DB reporting for the wallboard app. I had/have the free comminuty wallboard script (thank you comminuty) working just great ...
Hello there,I am working in a telecommunication company that has a contact center, with ICM 7.5 version.When I am generating Calltype reports; report 22 (Service Level report ) and compare it with CallType 32 report I found a strange thing:Call Type ...
Hello Everybody,I have big problem with one small part of my script in UCCX 8.5 (Std).I have one String = "aaa,bbb" and I want to split it to two strings first "aaa" and second "bbb"I set new variable: String one dimension array.When I add "Set myStr...
Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1). The utility downloads everything fine, then gets to about 25% through uploading and ju...
AnyoneI've managed to save a debug script to the repository, ie with the filename {MIVR:10.44.6.6]Emergency,aef, unfortunately because this contains unsupported characters I cannot delete or rename it and I think it’s causing issues with the original...
Hi guys,UCCX 8.0/8.5. I wanted to get a realtime list of active calls in the system from the UCCX database (currently using the uccxhruser but I've tried with uccxwallboard as well). This would include things like time started, the agent handling ...
Hello,I'm running UCCX 8.0(2) and am trying to get Barge and intercept working with CSD. When I select the agent's call and then select Barge or intercept from CSD, it puts the agents call on hold but and does not offer it to the supervisor's CAD. ...
Hi all,I m facing issue in logining into UCCX.Initially i did the installation & integration with cucm it was working fine.For some reason i changed the IP Address of my cucm.Now as i try to login into uccx its giving me error (with same user id & pa...
Hi Guys,I am using UCCE 7.5 and i have physical MCS servers for PG's. Can i move the PG's to VM ware and does Cisco support VM ware?. If no,IS there any documentation mention about cisco not support VM ware?Thanks in advance.Regards,Dhinesh
HI, I have to come up with a design using the UCCX scripting to meet a business requirement. The business would like to capture all the different menu options the caller presses before he reaches an agent. For example, Main menu will have - "pres...
