HelloI have a UCCE 7.5.8 but I have doubt exist any considerations for Mexico Daylight Saving Time Change for change the time?If this I have a ROGGERsAyB, PG,AWHDS,is necessary to stop the service before 2:00 a.m?I to start the service after of chan...
Hi,UCCE 7.5We use IVR campaigns to contact customers with a reminder thath there account is due. What I want to do is include in the message played to the customer the option to select a digit and route the customer to a contact centre queue.The CED...
Hello,I installed the socialminer software sucessfuly and i created a fan page on facebook , configured the feed on the CCP and the status of the feed is green.My problem is that when i try to reply to a post from the home page of the CCP , it gave ...
Hi We have the CTI Route Point for our internal helpdesk. From few days we are getting the busy tone intermittently when we dial it. The issue started some days back. We are using the following:CUCM 7.1(3)ICM 7.5IPIVR 7.0(1)We have 2 IPIVR each with ...
Hello -<see script captures below>I have a main script (main.aef) which calls a subflow (getDate.aef) using a type:date outbound mapping of main:date<==>getDate:subDate.The first line accepts the trigger contact. I get the date (variable getDate:sub...
I have used ASAI test from PG to AES. Back in the day, from PG to MAPD.Today, an Avaya tech says he can use ASAI_TEST from AES to PG - is this possible?
I am trying to install an PostgreSQL JDBC-Driver on UCCX 8.5.1 using postgresql-8.4-703.jdbc.jar file. After selecting the driver jar file i have to determine the Driver class name. There are only 4 Driver class names available:com.ibm.db2.jcc.DB2Dri...
Hi all,Does anyone know whether it's possible to modify the default screen that IPPA displays after login, so that in addition to the standard 'Longest queue time' and 'Calls queued' fields, it is possible to display the number of agents logged-in to...
Hello!I need to set uccxhruser password, but I can't do it because "Save" button dont't work.UCCX version - 8.5.1.11002-22 and patch ciscouccx.851SU2COPtwo.cop.sgn already installed.Might you help me?
I know that it is not possible with UCCX CAD, but I was wondering if it is possible for agents to chat with agents from other teams using CAD on UCCE? I have looked through the SRND as well as the CAD 7.5 documentation, but was unable to find anythi...
When trying to install Router or Logger from Web Setup I get the following error. I Uninstall/Reinstall but the behavior is the same. Someone with the same issue?The setup is a pair of PRGR and AW-HDS-DSI tried with the same disk on the AW server and...
i want to configue my switches with RSpan for recorind my my ucx but it seems my edge switshes wich hosts agent 2960 doesnot support RSPANany work around soultion as my core 3560 X switch alote of document says that 2960 edge siwtch support RSPAN ???...
Hi All, With one of our Customer contact centre , the Agents are randomly going to NOT READY state .When we check the Agent Not ready Detail Report in CUIC we found more 50002 Error.In documents its given as missed heart beats , closing the Agent to...
