Contact Center

Morning all,Anyone done this and could highlight the steps involved?Due to tight timeframes we intend to use the same config from the old box and simply copy this across and tidy up at a later date.We have a license upgrade cd and new PAK for 7.0 to ...

Hello,we have a CUCX configured with 4 ACD groups. In the groups are serveral agent f.i ACD group 400 with agents 401,402, 403 etc.We have another ACD group 420 with agents 421, 422, 423 etc.At this moment it is only possible as agent to logon to one...

Hi!Is there a way to check which agents that are "not ready" i.e  gather user-id and extension?Then i want to use this "extension information" to light up the MWI on the "not ready" agents Cisco phones maybe by using unity and ctiportsto turn on the ...

We have a CUCCX  version 7.0(1)SR05_Build504, and we keep seeing the following message: %MIVR-SS_RM-3-CAUGHT_EXCEPTION. An exception has been caught by the Rm:Module Name=RM component, Exception=java.lang.NullPointerException. I could not find any in...

hi,I have a good script, I just create the same one for practice, but when saving it ,  it shows "java.lang.NullPointerException" , I can be sure the script is the same as old one, could you please help out this ? thanks.

Cisco brotheren I need a little advise. I am building out a CIM Distributed design and the customer decided they needed Web Chat call back which of course needs a Media Blender server. Here is my delima All of the CIM servers are in a DMZ except for ...

Hello to all , It´s my first installation of UCCX , V7.0(2)_Build254, I have some agents without PCs , has installed Cisco IP Phone agent as a service in the Cisco Unified CallManager 7.1.3.21900-4 and Cisco Desktop Administrator V7.0.(2) .The proble...

Hi,I have installed ICM under corporate Domain. We have created a separate user ID in domain for ICM installaton . When I open ICM DBA it says "cannot find the server list". When I to try to manually map the server (ICM DB sysnchronization) it says "...

Hello there,I am wondering, is there any possibility to integrate CISCO ICM IVR with live Radio Broadcasting, so when a caller reach the script he will hear a radio station broadcasting.Many thanks!

Hello,I have UCCX version 8.5(1)  with CUCM 8.5,I tryed to install CAD client but a got this issue:"TUP.ini file on the server is missing a critical value for the Call Center Language",please help  with any advice.We gol is migrate UCCX 5.0 to UCCX 8...