Contact Center

Question regarding UCCE Queue limits. Based on the Solutions Guide, for a 12K v12.6 solution I see the System Load Limit section (table for "Maximum Queued Calls and Tasks" is 15,000. Is this a hard ceiling or just what Cisco recommend you to be at ...

Hi,SetupWe have 2 CSQs, one for Florida and one for New JerseyWe have agents with Florida Skills and Agents with New Jersey skills.However, we also have agents with both skills.Our goal is for the agent with both skills not lose his turn in the Flori...

We had self signed certificates that expired for both UCCX finesse and CUCM tomcat services.  Both certificates have been regenerated and agents are now able to log back into finesse after the CUCM cert was regenerated but now all but one Agent can't...

Hello AllI am new at scripting and built my first detailed script on UCCX System version: 11.6.2.10000-38 (ES08-13)NEW CSQ, NEW Script , NEW Skill, Agent assigned to Team which is assigned to CSQ'sI complete the attached script and when its called it...

Based on the documentation: Devices—Get List of Devices for Extension This API allows a user to retrieve the list of devices associated with an extension. Source: https://developer.cisco.com/docs/finesse/#!devices%e2%80%94get-list-of-devices-for-exte...

I'm still surprised Cisco doesn't have a solution or this, it's been annoying from the beginning with IP communicator. Is there a way to hide the Jabber GUI so that only login/settings are available and no notifications happen? It's confusing to agen...

I have an IVR script which is unable to make active due to some custom functions not working.  When I tested thecustom function it comes back with unexpected token: right paren or mispaced left paren.  Do you have any suggestion where I can figure ou...

I'm trying to fully understand the licencing display on our CRS server. We have 110 Enhanced Seats, and 300 max agents. What exactly does that mean in terms of how many active agents I can have on the system?

Hi, I'm trying to schedule a report to run in a dashboard to use as a wallboard.  I have created a schedule to run every 5 mins and a report from Precision Queue Historic report.The dashboard creates fine and populates the data OK fist up but does no...

Customer has a UCCX cluster, they upgraded UCCX system ver 11.6 to System version: 12.5.1.11002-481. Since system was upgraded they are having temporary issues with agents creation. Once they create properly an agent, agent can log in into finesse wi...

Hello All     Our CUCM and UCCX version are v12.5.   The Agents of UCCX  answer and make a call by cisco Desk Phone  at phone. Now They are working at home.   The agents can login  to finesse portal with laptop. They have MRA Cisco Jabber on Mobile p...

Hi,I want to get the email address of a logged-in agent in UCCE 11.6. I tried querying AWDB's person table but as per This Document , The EmailAddress field in the Person Table exists from version 12.0 or above.Is there any other table or way to fetc...

            With Goran Selthofer Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Unified Contact Center Enterprise into your environment and troubleshooting the m...

Is it possible to limit UCCX a call script to 10 calls in the queue with all subsequent returning busy tones to callers?