configure a Day of week on the script

[aubert ciavaldini]

Hi All,

I'm not a scripting expert on UCCX and can you help me how to configure a script to check hours and date to route the call to an agent and a counsellor in function day of week and hour.

You will found the call flow in the attached file, thanks a lot for your help.

BR

Aubert

[aubert ciavaldini]

Hi Deepak,

I finish the script but when I modified the time to test and there is no support's agent connected only counselor.

I don't know why the call doesn't come to counselor.

Can you tell me where is problem?

I have 2 agents:

-1 support's agent to CSQ (CSQ_FILE_ACD_TEST)

-1 counselor to CSQ (CSQ_DEB_TEST)

To test the call to counselor, I closed the call center (CSQ_FILE_ACD_TEST) and the call is dissuaded.

For information the call works fine to the support's agent during bussiness hours.

You will find the script (see attached file), thanks a lot for your help.

BR

Aubert

[aubert ciavaldini]

Hi Chris,

thanks a lot for your help.

BR

Aubert

[djlundberg · Accepted solution]

Hi Aubert-

That is a great reference by Chris full of script examples.

For more details on what the steps do and how they work take a look at the Step Reference Guide for your version of UCCX found under the Programming Guides for more information.  You'll be looking for the  "Day of Week" and "Time of Day" steps.

Thanks,

DJ

[aubert ciavaldini]

Hi DJ,

I see the 'Time of day' steps in the document, thanks a lot for your help.

BR

Aubert