Contact Center

Experts, Need your help with UCCE call disposition. We are using UCCE with UCCX version 8.5. The customer requirement is once the call ends ( disconnected either by Agent or customer ) the agent should get a pop up with details something like below 1...

Hi Team,We are getting following error with  Cisco Finesse, we have  UCCX 10.5 version.Error: Error Processing report. refresh page or contact administrator .also PFA for your ref.   

Hi, Is Unified contact center express 11.0  compatible with CUCME? If not, please suggest me the best way to use UCCE.

Hi everyone, UCCX 10.6 with Finesse. 2 Questions: 1) When agents use their extension to call outside, the status in Finesse changes to Not Ready. Is there a way to change the status to Talking instead of Not Ready? 2) Currently Finesse only monitors ...

hi,all i'm deploying ccb in my lab and the system could call me back correctly.But the system will call me back as soon as i finished call back  scripts.I set EWT to 120s in icm scripts and set maximum ewt to 60s,but it doesn't work.Is there anyone f...

Experts, I need your help for Estimated wait time calculation in the script. We have a main script and based on the selected options it goes to another script where the Skill groups are configured. I am curious to know how to set up EWT and to which ...

Hi Team, I would like to know about CTI agent desktop customization. what all things we can achieve when we customize our agent desktop. To ask shortly what are the difference is their between non customized and customized agent desktop? regards,Hari...

Hello, I have a UCCX w/Finesse and i am using the Salesforce gadget. My environment is already setup with the way that if i pull up my browser and input my Salesforce web address, it automatically authenticate with my ADFS server which automatically ...

I'm configuring a UCCX 10.5 workflow in the Workflow Admin tool. I want to create an HTTP trigger that opens a URL based on data collected in the IVR (data that is already stored in Peripheral/ECC variables through the script). When I open the HTTP ...

Using Cisco Unified CCX Administration v9.0.2 and we have one of our agents that is able to login into CAD, gets calls with no problem, but when she goes to log off, the reason code menu doesn't appear for her, she just gets logged off with no messag...

Hello, How can we identify CSQ overflow calls in UCCX database? Do we need to set any UCCX "Custom Variable" to identify the CSQ overflow calls or is there any field in UCCX database which can tell us about overflowed calls. Thanks & Regards, Umesh

I have an agent that can not go to a ready state, she can log off and on but can not make herself ready. Has anyone come across this before? I tried looking for the error in cases and bugs but came up with nothing, assistance appreciated.