Contact Center

Pls can someone suggest a software I can use in converting my recorded prompt to the standard IVR 8khz, 8k bit rate mono wav file. The best I could do was 64kbps bit rate instead of 8kbps required by IP IVR.Your responses will be well appreciated.Tha...

Our customer has Cisco Unified Contact Center Enterprise 8.5(1).  They are asking for additional CCX-85-N-E-LIC  licenses. The CCX-85 has gone EOS.  How do we get additional licenses for a system that is still active. The customer wants to add licens...

Our customer has Cisco Unified Contact Center Enterprise 8.5(1).  They are asking for additional CCX-85-N-E-LIC  licenses. The CCX-85 has gone EOS.  How do we get additional licenses for a system that is still active. The customer wants to add licens...

Hi Experts, I have an issue with CAD. When ever the agent or customer hungs the call the Cisco dekstop agent tool get freeze and when we click on the CAD it says Not responding. Its happenning to around 200 agents. When the call disconnected by the ...

How complex is it to set up the screen pop feature in CCX/Finesse? We simply want our agents to receive some information about the caller when they recieve an incoming call. Additionally, our agents must login using their phones with a tgn keypad pe...

Hi,We're on UCCX 9.0(2) SU1 and have had on occasional RTMT alert about backup failure, but when we log in to the DRF web pages the history and current status all report SUCCESSFUL.  Yet there is a RTMT and SYSLOG alert about a DRF failure. Has anyon...

Team, We are facing few issues with NTP sync. We  are getting RTMT alerts form our CUIC and UCCX that NTP is down and the NTP is pointed to CUCM publisher. When I check utils network ping to CUCM PUB it cna able to reach and all is fine but I am not ...

Hi experts, I am facing an issue regarding the outgoing fax. Detail is as under.- Extension to extension and Fax from the PSTN works fine.- We are using analog FXO lines as PSTN- For outgoing FAX doesn't connect. Using analog phone most of the times ...