Configure IPPA (IP Phone Agent Service) for UCCX

[subhashish rout]

Hi All,

Currently i am troubleshooting an issue with One Button Login/Logout for IPPA (IP Phone Agent Service) for UCCX 12.5.

only one agent able to login others unable to login,error Invalid user name/password.

end users are active LDAP users.

Can anyone suggests if the user ID and password we use are same as LDAP or the username/password we define on FIPPA profile for agents?

[Thomas G. Johannesen]

If your agents uses ldap Authentication it is the ldap password Else the password you set on cucm

[Jonathan Schulenberg]

CCX has had issues in the past with case sensitivity of the username. Is there a correlation between non-working users and uppercase characters in their username? If yes, are you able to login successfully when case matching the username?

[subhashish rout]

Hi thanks for your reply.

As i checked they created static end users for agent login,but same issue.

in UCCX data sync i found XL down error.Further checking logs i found all tomcat self signed certificates expired in cucm and UCCX which is causing the AXL issue.