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James Hawkins
Collaborator

Configuring System DSN for UCCX8

Hi,

I was just about to post a query re. configuring the System DSN for wallboards in UCCX 8.

I followed the instructions on pages 461-463 of the document below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

However when I tested the connection I got a message stating INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES

My UCCX server was called UCCXDAT01 and I had entered UCCXDAT01_uccx for the Server Name.

After some troubleshooting (verifying that the machine I was configuring the System DSN on could ping the UCCX server) I eventually worked out the problem - the entry for the Server Name has to be in lower case. I changed it to uccxdat01_uccx and the test completed successfully.

Hope this helps others that run into the same issue.

1 REPLY 1
anubhati
Cisco Employee

Yes, Its little bit tricky when you are setting DSN connection - Always follow the below stated conventions

==============

•Convert all upper case letters to lower case.

•Replace hyphens with underscore.

•Add the letter “i” as a prefix to the instance name, if the host name starts with a number.

•Append the letters "_uccx" to the instance name.

For example, if the host name is "802UCCX-Ha-Node1", then you should enter "i802uccx_ha_node1_uccx” in the server name field.

========

There is a interesting post on this

https://supportforums.cisco.com/message/3266657#3266657

Regards

Anuj

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