Confused: Upgrading CUCM, will i need to upgrade UCCX as well?

[trainedloser]

We are needing to upgrade our CUCM from 6.1.3 to 8.0(3a) and i am pretty sure we need to update our UCCX server as well or these will not communicate anymore. Our UCCX is 7.0(1) SR3 and from what i can find on the solution sheet, i need to upgrade our UCCX to 7.0(1) SR5. Is this correct? Do i need to perform the UCCX upgrade before fooling with CUCM, or after?

[jleon22]

Hi,

From the document I looked at, it may require you to go to UCCX 8.5.1 to be compatible with CUCM 8.0.3a. Check out page 40 of the pdf.

https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

I would update CUCM first as UCCX will probably sync whatever JTAPI version it needs from CUCM.

regards

[trainedloser]

Ok, it's starting to make a bit more sense. I think it will probably be a better idea to go to UCM7. Is this something i can contact TAC about for assistance?

[jleon22]

Yes, tac should be able to help and point you to docs for assistance.

You can also contact your Cisco Account team or your supplier should have a SE that can help.

Don't forget to rate helpful posts

Hope it helps!

[trainedloser]

Thanks, i will give them a call. The scope of TAC has never been explained to me, AT&T kind of just dropped this stuff in and said "if something breaks, call this number, kthx."

Rated.