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We have agents that occasionally will dial out with their internal number to customers. Our system is setup to show the same number for all outbound calls, however, certain phone systems somehow detect the internal number, and show the caller id inco...
Is there an easy way to troubleshoot the database subsystem with UCCX8. I can get the JTDS driver installed, put in my string, but all it tells me is "Failed." Is ther a way to find the error message or a log that shows me why this is failing. I have...
Anybody know of a system requirements chart or something that can help me upgrade our UCCX servers. Our servers didn't go through cisco staging apparently so i do not have the proper cisco model numbers on them for the compatibility matrix. The serve...
After i run the PUT backup from the old 7.x servers, the .tar file is only about 38 megabytes. Before the backup it said it would copy up to 1.5gb of call data before doing the backup. I am confused as to why the backup is only 38 megabytes. Is somet...
I ordered CCX-UPG-P-70-80= (CCX PRE 7.0 to 8.0 PRE UCSS Major Upgrade) to upgrade our servers, however, we have 2 servers in a high availability enviroment. I am thinking i should have ordered CCX-UPG-PHA-70-80= (CCX PRE HA 7.0 HA to 8.0 HA PRE UCSS ...
The calls are all leaving the same number. I talked to somebody on the remote end who could see a users internal extension, and they were running Cisco Communications Manager. Does cisco slip some sort of extra call detail in between hard phones that...
Thanks for the quick response, i'm definitely using 1.2.5. I am also using an active directory account, i will try to setup and use a local account and see if it works. The hard part is finding a darned maintenance window.
Regular backups are 450 megabytes, and the file structure is completely different. Even if you browse into the cluster nodes folders ? I guess i will find out if everything is backed up or not in about 5 hours.
