Contact center Express with CUCME

[shabeer sulaiman]

Hi,

Is Unified contact center express 11.0  compatible with CUCME? If not, please suggest me the best way to use UCCE.

[Chris Deren]

No, UCCX stopped being supported with CCX some time ago, either version 8.6 or 9 (don't recall exactly).  Not sure about relevance of UCCE here, as that is not/never was and never will be supported with CME either. The only ACD solution with CCX is B-ACD functionality.  

[Deepak Rawat]

Shabber,

CME with UCCX is no longer supported starting version 9. Check the below Release Notes:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes.pdf

What do you mean by "please suggest me the best way to use UCCE"

Regards

Deepak

[shabeer sulaiman]

Thank you for your reply.The best way means how we can use UCCX ,with BE or CUCM.

[Chris Deren]

BE6K/BE7K is the same as CUCM, it's simply a product bundle running the same code with some sizing limitations, etc. If you are looking to purchase CUCM to replace your CME then I suggest you contact local Cisco partner for free quote and free CCX architecture (pre-sales) design.  CUCM integrates with CCX as describer by the following compatibility guide:

http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX