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Context Service Registration Failed

anupama1978
Contributor
Contributor

When I try to register to Context Service from UCCX 11.6- Finesse admin - I get routed to the ccfs.ciscoccservice.com correctly and once I login and check Hybrid services node , it displays the below popup message for a few minutes before failing registration with error 

Context Service registration failed. Try again to register.

Context service has been enabled on the Webex Control Hub for our organization and my account has admin permissions. Could anyone please assist -

4 Replies 4

ankparik
Cisco Employee
Cisco Employee

Hi Anu,

Can you please try to re-initiate registration request and collect logs?

Here is the command to capture logs from Finesse:

file get activelog ccbu recurs compress reltime hours 1

Also, please send me the org ID that is associated with your org admin credential.

Thank you!

Ankit Parikh

Hi Ankit

Thanks for the response. I will DM you the requested information.

Thanks

Hi Ankit

I was unable DM you - do you mind sending me an email at avijayasekar@presidio.com and I will reply with the org ID and the logs?

Thanks again!

Hello Anupama,

 

Are you all set with this issue? Were you able to register the customer to Context Service?

 

Regards, Sajith

Product Manager - Context Service

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