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Resolved! Agent Call detail report

Is there a standard report to find out calls for an agent by time and details on each call.  I could write one, but just wanted to check before I put in some effort.  I am not looking for the standard half hr type report. 

Does the Finesse require a mutual certificate authentication when the Client tries to use https for sending its Rest API requests to the Finesse?

Two questions with regards with the HTTPS: 1) We are implementing the https access for sending the Rest API requests to the FinesseDoes the Finesse in UCCE 11.6 require or may require the mutual certificate authentication so the client application ne...

vbashin by • Level 1
  • 459 Views
  • 2 replies
  • 0 Helpful votes

Finesse CTI Events

Hi,I'm going through the Finesse Developer doc and analyzing the CTI Events.So what I'm gathering based on specific combinations of Dialog state and Participant state it will correspond to a specific CTI Event.   In the dialog response I do see the d...

jasdanh by • Level 1
  • 1950 Views
  • 4 replies
  • 5 Helpful votes

Finesse - Call Variable Layout

Dear,I'm trying to set up new variable on the agent layout, but after of configured on Administrator Finesse, was configured the router script calling the new layout, but don't show the new layout after the enter of call.I want a help to verify the t...

Resolved! Get active Queue Name

Hey.Which javascript function kan i use to get the QueueName of an active Call. In CAD the agent could see which queue the call was coming from, but they can't see it in FinesseAs i can see in the js file i should be able to make a call something lik...

Resolved! VXML Documentation

I'm looking for VXML documentation that details the Cisco supported VXML elements, properties etc. (Not the Call Studio guide).Anyone got a working link?The link I used to use was  http://www.cisco.com/c/en/us/td/docs/ios/voice/vxml/developer/guide/v...

Resolved! Example webserver Gadget

Hi I am trying to request a xml permalink report data via the example Finesse 11 Web Service Example. I have simply edited the JS file and added my own URL however the script is appending a nocache=XXXXXX on the end of the report URL and this is not ...

CVP VXML IVR PORTS REPORT

Hi My customer needs a CVP VXML IVR PORTS REPORT. My customer needs to know what is its port utilization per time interval.Cisco Templates for CVP does not include any report like that.Are there any report like that?I hope you can help me.Regards.

Resolved! Webservice issue

I am attempting to connect to a webservice in Studio 10.5 using the standard Webservice element.  I have the wsdl loaded and the request and response configured.  The calls  exit out the error path and I can't determine if it's the wsdl itself or som...

VGrammar.setSpeechInline Issue

We have a custom java voice element that uses the CVP Foundation Classes Java API to code an inline speech grammar as follows:  VGrammar speechGrammar = VGrammar.getNew(pref);speechGrammar.setSpeechInline(new String[] {"red", "pink", "orange"}, new S...

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