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I was curious if anyone had an idea as to when 12.0 would be released.   Also I was trying to check if there was any information as to what version of Apache Tomcat would be included in CVP 12.0.   Thanks!

I have to upgrade CUIC from 10.5.1 to 11.0(3) as we need to upgrade CCE from 10.x to 11.x. Is there a highly stable version of CUIC I should be looking at?   Thanks!   Josh

How can we setup an HTTP request to be sent from the Finesse desktop and not the server? Example - a customer has a local application running on each PC listening on port 36729 for HTTP requests.  We'd like to setup the Finesse workflow to run an HTT...

When I try to register to Context Service from UCCX 11.6- Finesse admin - I get routed to the ccfs.ciscoccservice.com correctly and once I login and check Hybrid services node , it displays the below popup message for a few minutes before failing reg...

In the screenshot image, the duration of one application is 8:48:26.Why is this happening?The problem is that this issue accumulate and increase every day.VVB version is 11.6

How do you create a "Panic Button" for agents to notify supervisors that help is needed?   is there a way to do this, without getting a 3rd application involved like 2Ring?    ~ Tony Cuevas

Environment: 10.5(1) for Finesse and UCCEI've written a Finesse gadget that updates call variables, including ECC ones. This is using the code widely available on the forums. This works fine, and I can see the variables updated within the standard Ca...

Dears,It's a UCCE environment version 11.5The customer is requesting to build a "report per agent" where every agent sees only their own data. I don't want to build 20 reports for 20 agents and give permissions accordingly.For example, for "Agent His...

Two questions with regards with the HTTPS: 1) We are implementing the https access for sending the Rest API requests to the FinesseDoes the Finesse in UCCE 11.6 require or may require the mutual certificate authentication so the client application ne...

Good afternoon allIs there anyone that has created a drop down list as part of a gadget that can then be use to populate call variables?  I have been able to use a text box and then populate with an existing gadget that's available, but I want to tur...