11-14-2019 11:54 PM
Hi,
We got a customer with an Cisco UCCX 12.0
When their customers dial in, they are prompted to input their ID number.
This ID number should then be copied to Windows clipboard, so they can copy (CTRL+V) to other programs.
They don't have a standard browser, but use both Chrome, Firefox and IE
How can we achieve this?
Thank you in advance.
Allan
11-15-2019 12:11 AM
Allan,
This is easy to do.
1) Create a Call Variable Layout (not an absolute requirement), which shows Call variable 1 and name this value "Account Number - so that is what the agent see"
2) Capture the Customer Account Number
3) Set the Account Number to Call Variable 1 (or alternative)
When the agent receives the call - they should see and be able to copy and paste the Account Number from Finesse.
Regards,
Gerry
11-15-2019 12:24 AM
11-15-2019 06:13 AM
11-15-2019 06:23 AM
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: