Hi, Does anyone know if it's possible to translate the 'name' field? In the older versions, we could just change it in the generated HTML code but with this newer version, the form fields are not included in the code anymore. We can get the informat...
Hello,My environment is Cisco CVP 9.0, Nuance Recogniser 10.2 & Nuance Vocaliser 6.2.The issue I am having is that my application either plays TTS and no ASR capability or does not play TTS but performs ASR capability.When TTS is played the applicati...
I am building Finesse Gadget and able to deploy and test the Gadget in Finesse. If anyone can answer this it will address one of my big challenges,How can I validate the javascript File before porting it to the Finesse server? This will reduce me to ...
Regarding the finesse phone book limitation below:The system supports a total of 50,000 contacts. The total number of contacts per agent across all phone books is limited to 1500. Is the 1500 restriction imposed by the database, the API or the gadget...
Hello, We are facing an issue the Finesse TEAM Performance gadget on the supervisor show sometimes the same agent two times Has anyone faced the same issue before ? We have an UCCE 11.6 and Finesse Version 11.6 Thank you for your help.
Hello, Currently i can't find a way to catch all of the error. I think vxml error is find as i can catch it via HotEvent and has Exit state to continue the flow like transfer to CSR. But the problem is how to catch global Java exception f...
Hello Cisco Team, Can you please let us know how many subscription allowed by the Cisco Finesse Notification service for UCCE Finesse & UCCX Finesse?Will there be any issue if we are running 1000+ agents ? For each agent there will be subscription wi...
I have a finesse gadget that's using the javascript api to attempt to listen to any additions or changes to the number of participants. I'm specifically looking for the event that conferenced agents drop off a call and there is only one agent and one...
Hi Team,Any current update on this.
Hi All, Finesse - Issue in Popup on some inbound call. I found a problem some the inbound call don't popup of the customer detail. Who is have found a problem with me? Or Who have troubleshot for this case? Please see attachment. Best Regards...
Hello Experts,This is regarding CVP 9.0, here Media server is a dedicated separate server(not co-resident).If any prompt gets missed out in Media server by user mistake, then VXML gateway(iOS browser) returns an error badfetch and caller is getting d...
cvp_gwxfer.tcl. when execute line "leg vxmldialog vxml_leg" ,the log shows that Invalid Leg ID, but from log, the vxml_leg id is 30, I don't know why the system shows invalid leg idcode :puts "\n **********************GetTransfer_Number***********...
Hey everyone, I am currently working on a project to make our lives easier for maintaining documents and I am trying to pull down the contents of all of the XML files on UCCX and displaying them in a web interface. What I am doing is getting a l...
All, My customer has the following question: Do you know which account will allow access tables: RtICDStatistics, RtCSQsSummary, and TextContactDetail Also what is the difference in permissions for the predefined accounts; Wallboard, Recording SFTP,...
Currently looking at the UCCE REST User API and hoping to find a way to sign out users externally (i.e., not as the user)./finesse/api/User/xxxx with a payload of <User><State>... works fine, but the authentication section must be either the uid/pass...
