09-06-2011 01:29 PM - edited 03-14-2019 08:30 AM
Hello,
I need to add a new user to my call center script. This user will have the same objects as another user on the script the only difference will be the name of the skill group on those three objects. Can I just copy those objects from the other user and rename them or do I have to add new objects for that user and if so how do I do that?
Thank You.
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09-07-2011 05:09 AM
Sure you can copy scripts and change things. This is the way we often do things, using one script as a template for others, then changing the properties of the nodes.
Regards,
Geoff
09-06-2011 02:04 PM
What product is this for? And are you sure you are talking about scripting, and not administering the web interface?
It sounds kind of like you are creating new users, but also modifying a script.
09-06-2011 02:47 PM
This is for cisco ipcc. Yes I am creating users and adding them to the script. If you see below where it says DN could I copy this and change the attributes to this object or do I have create a new object.
09-06-2011 02:54 PM
I'm sorry, but Anthony Holloway is not available. Please leave your message at the tone. Beep.
PS: That's Enterprise, and differs quite a bit from Express. You should state that in your thread topic, so that it grabs the attention of the right people. Plus, giving accurate and full descriptions is just plain helpful.
09-07-2011 05:09 AM
Sure you can copy scripts and change things. This is the way we often do things, using one script as a template for others, then changing the properties of the nodes.
Regards,
Geoff
09-07-2011 08:30 AM
Thanks.
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