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Bar1s
Beginner

Correlation an variable between uccx value and cdr value.

Hello guys, 

Is there any variable that passes ccm call id to uccx to any variable. Is there any correlation between for same call ? 

How to track same call on ccm and uccx ?

 

Regards,

Baris. 

 

2 REPLIES 2
Bar1s
Beginner

Hello,

I found out that implementation ID on "get contact info" step same as globalCallId_callId on cdr. 

Screenshots down below. 

 

1.png2.png3.png

 

Regards.

Baris.

 

 

Implementation ID is what I have have used across multiple CCX versions for that purpose. I frequently use it as a session ID when calls get passed between CCX applications so I don't have to re-prompt callers for information, particularly language selection. A TAC engineer told me that correlated to the CM call ID.

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