12-08-2021 05:19 AM
Hello guys,
Is there any variable that passes ccm call id to uccx to any variable. Is there any correlation between for same call ?
How to track same call on ccm and uccx ?
Regards,
Baris.
12-08-2021 11:10 PM
Hello,
I found out that implementation ID on "get contact info" step same as globalCallId_callId on cdr.
Screenshots down below.
Regards.
Baris.
12-09-2021 03:20 AM
Implementation ID is what I have have used across multiple CCX versions for that purpose. I frequently use it as a session ID when calls get passed between CCX applications so I don't have to re-prompt callers for information, particularly language selection. A TAC engineer told me that correlated to the CM call ID.
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