Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...

dannoofWI by Level 1
  • 1093 Views
  • 2 replies
  • 5 Helpful votes

For v12.5 CCE, how are the flex seat licenses allocated? Is this solely based on concurrent agents logged in or does it include port usage as well?  I ask as our "In Use" number in CSSM doesn't seem to match anywhere close to max concurrent agents lo...

SANJ21 by Level 1
  • 768 Views
  • 5 replies
  • 0 Helpful votes

Hello,I want to know for a new UCCX 12.5 deployment, from where  can we order the  Cisco Compliance Recording (CR), Advanced Quality Manager (AQM)  licenses ? As we do not find the SKU related to this licenses. also can we combine the deployment CR a...

Ali TOUIL by Level 1
  • 1388 Views
  • 3 replies
  • 0 Helpful votes

hii want install the UCCE 12.6 and CVP 12.6 ,but i download the file from Cisco.com https://software.cisco.com/download/home/268439622/type/280840583/release/12.6(1)https://software.cisco.com/download/home/270563413/type/280840592/release/12.6(1) the...

bo liu by Level 4
  • 2317 Views
  • 4 replies
  • 5 Helpful votes

Currently we are using PCCE 12.5 in our environment and I've been asked if there are any available API's for CUIC.  I know in previous versions there aren't any available and I've searched and have not found any for this version.  Does anybody have a...

Hi, I have a problem with Finesse. When trying to login with FIPPA on CIPC, it looks like this : So I try to check and access Finesse (desktop), and looks like this : Then I also saw that there was a CCX Engine service with Partial status :  I've res...

1.JPG 2.JPG 3.JPG
Sgj by Level 1
  • 1662 Views
  • 4 replies
  • 0 Helpful votes