Hello Experts , We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...
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I ask for help. The caller dials the number that is recorded in GetDigitString. The next step is if GetDigitString is 4 or 6, send to CallRedirect. I can't understand how to OR enter in IF (((. InputGetDigitString.length() == 4 | 6 does not work
Helllo Experts,I am building a script in which we have one call and two CSQs. CSQ1 and CSQ2The call comes in and needs to be answered by the first available agent in either CSQ1 or CSQ2.Please note this is not a overflow situation. Here're the soluti...
I am looking for documentation for pulling reporting data directly from UCCX as opposed to scheduled report exports in CUIC. Does anyone have a link to a doc or experience with setting this up?
I am configuring a script that ask the caller(employee) to input id number, then the script should go to Active Directory and validate the entered ID number if the ID number exist in the AD then proceed to next step in the script if not halt and go t...
Hi, We have a new Finesse cluster on v12.5 and I'm trying to create some call variables to pull through to the Finesse desktop/webpage. I can pull through the data, but the names remain as "call variable 1" etc. See screenshot. I can't seem to chan...
This is on an older cluster, 10.6, but is effecting all agents, when launching finesse in any modern browser the reports (gadgets) never load. Within IE an error is reported to contact an administrator. Opening dev tools I can see that there is a 404...
We recently upgraded from UCCE / CUIC 10.5 to 12.5, September 2021. In CUIC reporting I have one agent that is not showing up for the month of September. Supervisors say she was logged in and taking calls that month. When I pull a report for the y...
Dears I have a case in here. when I sent request to backend Host system to waiting for result , it takes a long time . May I add a script to prompt a music while customer wait for the result back from the Host ? when we get the result , we will rece...
Résolu! Finesse login fails to load
Hi All, Hope someone can help here. I have an issue with all users not being able to log into finesse. When you enter credentials and hit sign in, it just sits there and never loads. I restarted Cisco finesse tomcat. After I restarted it, the ...
Hello,we need to solve variability on our cvp CVE ID: CVE-2015-0225THREAT:Java JMX interface is accessible via following username/password pairs:admin/passwordadmin/adminadmin/activemqmonitorRole/QEDcontrolRole/R%26Dcontrolrole/passwordmonitorrole/pa...
Maybe I'm making a complete, dumb mistake and missing a basic configuration. I'm trying to connect Finesse 12 to UCCE 12 and regardless of the user, it always returns bad username and password. I have the standard config, Finesse is connected to AWD...
Hi All, Kindly share the command for releasing the Jabber extension from PG, UCCE 11.6(1) version. Issue: Currently the Jabber extension is locked in PG, so its not allowing to do Finesse login. Thanks.
how to get extension or agent number details who answered the call after "place call step" in uccx? Tried a lot to get extension or agent info using "get user info step" but it says null value only available. Do I need to select resource Step if ...
Résolu! CVP Say It Smart plugin
Hi,I'm trying to adapt the usage of the SayItSmart plugin in call studio to the it-IT locale.For example, when the tool plays a date it use the us format for the date (e.g. DDMMYYY 15051974 is played as 'May, the first, nineteen,seventy,four). I'd li...
