Hi Guys,I was working with some CVP engineer and I found him using one parser tool for CVP logs, The name of parser was "CVPPARSER G3". Could any of you please let me know how to get this tool or share link to download it.If you know any other log p...
I initially checked when the log4j vulnerability came out and read nothing was affected......but whatever. We have a HA environment (2 of everything). Every time there is an update or upgrade I am told by CISCO and our vendor (that manages our phone...
There are 4 firewalls for each separately you need a license or for one and it will be shared
Hi , I have been trying to parse a json response in the CVP call studio 12.5.1 The response is as below : {"first": {"details": [{"Number": "123456""contactname": "John""Application": ""}]}"taxID": null"requestnum": "abcdef-72e1-11ec-bcb0-003400bcab8...
I'm compiling data regarding average wait time for my contact center. Is the value that I'm pulling from the reporting tool a cumulative figure of caller wait times in the queue BEFORE their call was answered? I'm with the agents and monitor them th...
Hello,In uccx we were updating call data in CRM after the answer of call by agent, like below image the question is how it can be done in CCE scripts?how can I make an action after "queue to skill group" step?Thanks,
Hello experts,I wanted to know if there is an customer requirements gathering document from cisco or a partner that I could refer to while creating my own questionnaire for uccx deployment. I need to know if I am covering all bases as I will be quizz...
Dear Team, Currently, we are running UCCX 12.5.x and due to some features limitations planning to Implement PCCE 2K 12.5. x. The customer will continue UCCX and a new Process will be added to the PCCE setup. But customers want to use UCCX CUCM for PC...
I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. Installation is completed successful on all the 4 VM (Side A & B). I started the configuration on webserver but i unable to find Integration under parti...
Hi, Currently we use uccx 11.6.2 to create applications, (we have more than 400) and at the same time we use UCCX Editor to edit scripts that are sometimes reused in various applications.The question is, is there a way to quickly see which applicati...
I have been unable to locate a good example of how to query an agent in PCCE 12.5 by the agent username. I found the developer guide that is mostly the same across versions, but I have had no success. Here is what I have tried.https://<PCCE-AW>/unifi...
Hi, How can I edit the script params "sRedirect_Num" to another number instead of 1111, I should use PUT function but where I should type the edit
The answer to this will probably be no, but though I'd double check with the community or see if someone has some answers. We're running UCCX 12.0 with its in built CUIC, the CSQ All Fields Report provides us with all the information we require to sh...
Resize option that you have on a regular UCCX gadgets, is there a way to have that for the 3rd party gadget?
Hi,I have a question regarding ECE on finesse gadget. If we're using lite agent on the browser, we can redirect to specifc page using url like thesse:https://10.254.173.24/system/web/apps/liteagent/#activity/658228https://10.254.173.24/system/web/app...
