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Hi Team, I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time.  When I run the Detailed Call by Call CCDR Report I do see the talk time. I have already restarted th...

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bmedina23 by Level 1
  • 704 Views
  • 0 replies
  • 0 Helpful votes

Hello, I just finished upgrading PCCE (CCE, Finesse, VVB, CUIC)12.5.1 to 12.6.1 MR.  I went to test agent login and validate the standard gadgets.  I got an error stating I need to run "utils finesse layout updateCuicGadgetUrl 12.6.1+" on the Finesse...

ducman1000 by Level 1
  • 5816 Views
  • 10 replies
  • 0 Helpful votes

We have 2 UCCX servers that the tomcat certs will expire in a month and are working on replacing them. We uploaded the cert to the primary server then rebooted the Cisco Tomcat and Cisco Finesse Tomcat services, the secondary server was still using t...

PatWruk by Level 1
  • 1130 Views
  • 3 replies
  • 0 Helpful votes

Hello Everyone,We have partial service in our HA UCCX cluster. In the Control  Center - Network Service, I can see the Prompt Manager is in partial serivce. I know this is probably because of a reference a script is making to a missing prompt but can...