Hi Team, I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time. When I run the Detailed Call by Call CCDR Report I do see the talk time. I have already restarted th...
Hello, I just finished upgrading PCCE (CCE, Finesse, VVB, CUIC)12.5.1 to 12.6.1 MR. I went to test agent login and validate the standard gadgets. I got an error stating I need to run "utils finesse layout updateCuicGadgetUrl 12.6.1+" on the Finesse...
We have 2 UCCX servers that the tomcat certs will expire in a month and are working on replacing them. We uploaded the cert to the primary server then rebooted the Cisco Tomcat and Cisco Finesse Tomcat services, the secondary server was still using t...
Hello Everyone,If I do a JTAPI Resync and Data Resync, am I going to affect anything in production? Calls, CCG, Triggers, Ressources? Thanks, MK
Today, August 23rd I rebuilt AW-HDS side A. When I run select * from Recovery on the Logger_A and HDS_A database it shows RecoveryKeys from 2020. I get the same result on bothe Logger A and HDS_A.I also I noticed the data is in Termination_Call_Detai...
Hello:When I try to log into Finesse Desktop, I encounter the following:
I was trying to follow truncate instructions to synch Logger with HDS but I noticed HDS is missing the Recovery table altogether.What is the Recover table used for it it really needed?I created the HDS using ICMDBA, not sure why it would not have th...
I recently lost servers on Side A.I am rebuilding Side A of AW-HDS-DDS. As shown in teh screenshot While running WebSetup on Side B to copy settings I noticed in the Administration & Data Server Connectivity that both Primary and Secondary Servers a...
Hey Community I face this issue in UCCX certificate management I will put the issue below steps got the below error about the certificateI understood the certificate is expiredgenerate CSR send to customergot signed then uploaded then restart and e...
I ran into another issue wile rebuilding AW server. I installed SQL and ICM using administrative domain account.Per instructions next step would be to access https://localhost/setup which I cannot.I have read previous cisco forums, I made sure Tomcat...
Is it possible to synch RouterA and B manually or I have to restart services? When running the rttest command the Router Sync shows time stamp shows 48 hours behind the current time.RouterA event log shows it lost private connection with Side B at 17...
Looking for suggestions on how to add a Call Back feature to an ACD script. I can add the "Cisco" Call back option without any trouble, but this only allows the customer to be called back based on their place in queue and doesn't allow for the custo...
Hello Everyone,We have partial service in our HA UCCX cluster. In the Control Center - Network Service, I can see the Prompt Manager is in partial serivce. I know this is probably because of a reference a script is making to a missing prompt but can...
Dear all in my corporate network we have UCCX 8.5 and one of our agent is not able to log in (The ID You entered was not found)after i tried so many was to fix this issue but still facing the same issue please help me to fix this issue
Dear all, Any notice about add the "whisper coaching" feature natively to the Finesse interface in UCCX? Currently only support "Silent Monitoring" and "Barge-In" but a lot of customers need this other typical function. I know that this feature is s...
