Could we login sso enabled agent to SSO enabled Finesse programmatically?

[gauravmarch]

Dear Experts,

Could someone tell me if/how I can make an agent (sso enabled) login to my finesse server (sso enabled) programmatically?

I have been following links:
- https://developer.cisco.com/docs/finesse/#!single-sign-on/single-signon

- https://developer.cisco.com/docs/contact-center-express/#cisco-identity-service-client-sdk-overview

and have also been using cisco-identity-service-client-sdk, but couldn't understand how to get the authcode programmatically to fetch access token. 

Or its not possible at all as user will have to login by a browser session only?

Between this is how I can make an agent login using finesse rest api without enabling sso,

https://developer.cisco.com/docs/finesse/#!usersign-in-to-finesse/usersign-in-to-finesse

I want to make sso enabled agent also login programmatically from server side, but couldn't understand how.

[dekwan · Accepted solution]

Hi,

After you get the token from the IDS, you will use the same REST APIs, but for the authorization, you will use Bearer + token instead of Basic.

Thanxm

Denise

[gauravmarch]

Dear Denise,

Thanks a lot for your attention and kind replies.

Indeed the further rest API apis works with Bearer toekn auth header once the user is logged-in.

But as I asked could you please get some help for me regarding case how could I make user programmatically login to finesse like the normal rest apis.

As of now, I have to get my user logged-in in browser first, then get his token and then the rest apis works.

Regards

Gaurav

[CoolA]

@gaurav Did you get an answer to your question about how to do this programatically ? I can do it if I login through the browser. But I need to call the api through code.

Let me know.

TIA

[dekwan]

Hi,

Are you trying to use the API without the user inputting their username password? That isn't possible since the APIs need authentication. There isn't a way to get their token without them typing in their username and password at one point.

Thanx,

Denise