I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the callback_wait application.
My question is : The error is it coming from CVP or VXML and is it possible to permit a longer wait time in CCB. My ideal would be 120 mins. Meaning I would allow customer to request callback if the estimated wait time is less then 90 mins. But with the multiple attempt (busy, No Answer, etc...) I would need the Callback_Wait to be able to last up to 120 minutes.
Handoff error can be because of the maximum number of handoffs (i.e.100) is reached. 100 is hardcoded in IOS-GW code. You can still manage 90m>EWT>60m. We have recently tested for around 80m and we didn't see handoff failures. But If we go close to 90m, we start seeing the issue.
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Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
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Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
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Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have