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Good Morning,I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.I want to return to ICM in which menu the customer as disc...
I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...
I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...
One last question. The information in ICM will be stored in [Termination_Call_Variable] if the variable is persistent.user.microapp.caller_input and/or user.microapp.FromExtVXML
My current call flow is as follow
ICM -> CVP CB_ENTRY -> CCB YES -> Wait in CVP until call is establish with customer -> Back to ICM for Hold and queue treatment.
ICM -> CVP CB_ENTRY -> CCB NO -> Back to ICM for Hold and queue treatment.
I don't wan...
Thanks Paul.My current call flow is as followICM -> CVP CB_ENTRY -> CCB YES -> Wait in CVP until call is establish with customer -> Back to ICM for Hold and queue treatment.ICM -> CVP CB_ENTRY -> CCB NO -> Back to ICM for Hold and queue treatment.I d...
The reason behind the request is I have a function that looks at agent login into a CSQ. If the agent is login but not ready it's considered as being login. I could count the busy + talking + etc but this isn't the purpose of the function.
