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I'm working with the Web Service Sample Gadget for Finesse 10.5(1).When I reference the WebService.xml in a layout, It does not display the data from HelloWorld.xml.  IE's shows the error "finesse" is undefined.I have tried many revisions, and have b...

Hi All,I'm working through a requirement where I need to initiate and potentially pause a recording in MediaSense in a UCCE/Finesse environment.I understand that the Sample Call Recording gadget is UCCX only and that the UCCE Dialog doesn't support t...

Hi all,i would like to do a custom reporting on CUIC  and extract the information about the chat contact.In order to do this, i saw that there is the TextCustomerDetails table on UCCX where this information is located.The problem is that actually the...

I would think this would be a more asked question but so far in my searching I haven't seen anyone asking about this.I am not a coding expert and really not too knowledgable on API's but wanted to ask if anyone has done this before.When you have an a...

After cutting over UCCE platform to 10.5 last August, we started to use CUIC (v11.0) as reporting tool to replace webview. And EIM as a new component was integrated into our ucce platform. A big issue here is when we run an "agent team historical all...

Hi All,Please let me know when will Finesse officially support Single Sign On.  I need to integrated with Cisco IT's ping federate so that agents can login to Finesse using CEC accounts.regards,Akshay

We are using a VXML application for Queue treatment after queuing the call to Skill group. How do we differentiate between customer hungup and Application interrupted for Agent transfer?What we noticed is for both the scenario,Customer HungupICM inte...

Hi,We need to determine the party (agent or customer) releasing the call. Although CallConnectionClearedEvent ReleasingDeviceID field seems like providing this information, we observe that regardless of the actual releasing party, we receive 2 consec...