CPA for UCCX

[mbenrouhou]

Hi,

i want to add CPA (Call progress analysis) to a cisco 4351 ISR to use it with with UCCX. I need the référence. Sincerely

[Anthony Holloway]

I have not done this yet, so I googled "cisco uccx cpa" and this was the first link:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V10-6-1/config/CSR10-6-Unified-CCX-CUBE-Configuration.html

In that document, there is a specific link to just the IOS configuration for your ISR:

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/configuration/15-mt/cube-proto-15-mt-book/voi-cube-cpa.pdf

Good luck!