08-15-2004 11:32 PM - edited 03-13-2019 10:26 PM
Hi
i have CallCenter with 40 Agents ,
what i,m looking after is When A call comes to ipss and ICD script wants to connect it to an Agent i want A prompt Plays the agent name or Agent code
Can any one help me ?
regards
08-16-2004 02:08 AM
Hi,
Do you want to play the prompt file to the caller?
Record agent greetings and save it as
In the ICD Script, do the following
1. Set the connect field to NO in Select Resource Step.
2. In the Selected Branch, concatenate the Resource ID Field variable (from Select Resource Step, this gives the selected resource Id ) with .wav put the result in a string variable (Ex. GreetingPrompt = ResourceId + ".wav").
3. Play the string variable GreetingPrompt using Play Prompt Step.
4. Connect the caller to agent using Connect Step.
Hope this helps.
Regards
Yogi
11-17-2004 12:28 PM
Yogi,
Is there a way to have the caller AND the agent hear the prompt?
Regards,
Ted
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