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[Tony Knight]

I am trying to change a stock report - CSQ Call Distirbution Summary.  I need to have the interval reporting every 10 seconds rather than a minimum of 15 seconds.

How can I review the stored procedure - sp_csq_call_dsitribution?

Any other thoughts as to how this can be achieved?

[Geevarghese Cheria]

Hi Tony,

The Contact Service Queue Call Distribution Summary Report shows the number and percentage of calls handled and dequeued in four configurable time intervals.You can filter the Contact Service Queue Call Distribution Summary Report by Time Interval (sec) T- Here you need to specify the the number of seconds, T,(10 sec in your case) that the report uses for the four time interval fields. The default value for T is 15 seconds.

Reference - Contact Service Queue Call Distribution Summary Report.

Regarding reviewing stored Procedure Please have a look at this url -Content of Stored Procedure uín UCCX 8.5 | Cisco Technical Support Forum

Thanks and Regards,

Geevarghese