Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Cisco Finesse - Shared Lab ?

Hi,I have a got 'Cisco Rich UC Sandbox' . Could any one help me how do i configure Cisco Unified Contact Center and Cisco Finessw in this LAB environment ? else please redirect me to the lab environment for Cisco Finesse.Thanks & Regards,Prabodh

prabodh20 by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! CVP Developer New Site

Hi all,Is this the one that replaces ?Would the previous discussions still linked to those who participated previously?Thanks!-JT-

lohjintiam by Enthusiast
  • 1 replies
  • 0 Helpful votes

Resolved! Login in Extension Mobility

HiI'm working to develop a CRM connected to Finesse (UCCX10), our agents must make a login in Extension Mobility (UCCM 9.1).Reading the Finesse documentation, I found how can make a login on UCCX but i don´t found how must make a login in UCCM. Is po...

KandyOtero by Beginner
  • 3 replies
  • 5 Helpful votes

Resolved! Agent Greeting

Hello All,We have developed an agent desktop based on CTI Toolkit Combo Desktop.NET.Now for one of the customer requirement, we need to include Agent Greeting feature in our agent desktop.I can only see the SetAgentGreetingAction method on the agent ...

Resolved! Calling my Java class during ringing event

    Hi     Could anyone help me with a sample gadget code to call my java class during ringing event. I want to pass "call variable" to a third party application when a call lands on agent desktop. The third party web application (applet) will then p...

Resolved! Can finesse API support changing cell color?

Hi,I have a customer that currently uses an agent desktop based on the Cisco combo .NET toolkit. They are interested in the Finesse product but does the API support color setting for fonts and cells in the call state information?Thanks,Jason

jgass by Cisco Employee
  • 1 replies
  • 1 Helpful votes

Resolved! Finesse an Visual Basic Client

HiI need to integrate an CRM app developed in Visual Basic. I can send commands to UCCX by Rest. How can I  receive UCCX events in my CRM ?I found the CAXL but I dont want to integrate in a browser.Best Regards Kandy

Gadget window/div height problems

Hi Guys,     Here's another fun one for ya....I'll do my best to explain the problem but it's challenging.     I have a gadget with almost completely dynamic content...the content consists of a buttonset radio button group and a table of data.  The b...

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