01-10-2018 05:59 AM - edited 03-14-2019 05:50 PM
I have a Call redirect step in a CSQ Queueing Script that redirects the caller to a 3rd party after a designated wait time has been reached. When the Call Redirect is unsuccessful, it puts the call back in to queue. All of the functionality works fine but I occasionally have a call remaining in the CSQ past the designated wait time. My thought is that the Call Redirect failed for some reason or reached a busy. Is there any way I can use a Create Email/Send Email object to alert me if a Call Redirect is processed as Unsuccessful, Busy or Invalid? Thanks!
02-26-2018 07:39 AM
Did you get this working?
It can be done, but wanted to see if you figured it out first.
John B
02-26-2018 01:01 PM
Thanks for the reply John! I have not been able to find a way to get it working so any insight you can offer would be greatly appreciated. I would like to send an SMTP message to myself to alert me when a Call Redirect reaches a busy condition. I see all the parts, just not sure what I need to do to get it working.
02-26-2018 01:22 PM
02-26-2018 01:39 PM
As Anthony stated:
Under Subsystems > eMail, set up your email server.
Create a variable - Contact
Use the Create eMail step and then the Send eMail step
Should be all you need.
John B
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide