I have a Call redirect step in a CSQ Queueing Script that redirects the caller to a 3rd party after a designated wait time has been reached. When the Call Redirect is unsuccessful, it puts the call back in to queue. All of the functionality works fine but I occasionally have a call remaining in the CSQ past the designated wait time. My thought is that the Call Redirect failed for some reason or reached a busy. Is there any way I can use a Create Email/Send Email object to alert me if a Call Redirect is processed as Unsuccessful, Busy or Invalid? Thanks!
Thanks for the reply John! I have not been able to find a way to get it working so any insight you can offer would be greatly appreciated. I would like to send an SMTP message to myself to alert me when a Call Redirect reaches a busy condition. I see all the parts, just not sure what I need to do to get it working.
Do you have UCCX Premium Licenses? If so, you could just use the two steps in the Script Editor for Create Email and Send Email. Just pop the help on the steps to see how to configure it, but it's pretty easy. The most confusing part is probably the need to create a variable of type Contact, other than that it's straight forward.
Under Subsystems > eMail, set up your email server.
Create a variable - Contact
Use the Create eMail step and then the Send eMail step
Should be all you need.
John B
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