Create report to tally custom variables on UCCX

[kms9370]

 Hello,

 We setup a script to track what option users select in a menu by following this guide:

 https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212485-configure-uccx-to-show-options-selected.html

  The issue is that the customer variables report shows each individual caller, is there a way to just give a total, so the report would show x users pressed 1, 2, 3, etc. over a time period? We're running UCCX 11.6 and co-resident CUIC.

[Anthony Holloway · Accepted solution]

I cannot get into writing custom reports, but that is what you would need. What I can tell you is, the least costly method will be to just export the report to Excel, and use the Auto Filter button to get your counts. Alternatively, you could create a Pivot Table to summarize your data, but I'm like the world's dumbest person on Pivot Tables.

[voipleo]

In CUIC you can set the count field in the footer.

Reports Definitions - Fields - Edit Formatting - Footer