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- About Lev Lvov
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Member since
02-06-2014
18
Posts
5
Helpful
1
Solution
07-16-2019
03:43 AM
So if agents can login to both servers independently, my initial question remains actual. How to get agents quantity on each of them?
... View more
07-15-2019
05:32 AM
I can login direct to secondary and I will not be redirected to primary. Our agents login to secondary sometimes as well. Are you sure there is backward redirection?
... View more
07-15-2019
03:42 AM
I need to view active Finesse user distribution amount between main and backup UCCX servers. Is there any way to get this info (sql query or other)?
... View more
Labels:
07-10-2019
04:52 AM
Hi Denise, Yes, I was inaccurate in conclusion. My intention was to sign-in user to Finesse web interface using API and with your help I found that Finesse contains (at least) two components: Web Services and Notification Service. API can only handle Notification service and there is no way to force user login to web. Thank you.
... View more
07-09-2019
03:11 AM
Hi dekwan, Thank for you reply. So as I understood from the link to lab you gave, it's only possible to manage state of XMPP client which I must preliminary login anyway. And there is no way to login to finesse by API request, did I get it right?
... View more
07-05-2019
09:06 AM
Token is standard feature of RESTful API. You can obtain it in temporary headers after running any successful request in Postman, for example. Adding this header manually, something like Authorization: 12345abc=, in subsequent requests will let you not to use password authentication.
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07-05-2019
07:42 AM
Any administrator account has access to API calls, even LDAP imported. You should check your settings. More granular access is not possible in UCCX at this moment (which is lame), but Cisco promised to implement this functionality in future releases. Also you can use access token instead of login/password.
... View more
07-03-2019
05:42 AM
Trying to log in users to Finesse through custom webpage. API call (/finesse/api/User/<username>) goes well with "202 Accepted" response, but the body of response is empty. It has to be some cookie to pass to browser and identify the user. Has anyone ideas how it supposed to work?
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- Tags:
- finesse api
- UCCX API
Labels:
Created by
Lev Lvov
in Contact Center
in Contact Center
07-03-2019
03:00 AM
07-03-2019
03:00 AM
Hi Trad, 1) TAC said me that there are no limits on connections 2) I suppose, built-in Tomcat server which we don't have access anyway 3) Auth token or user/password is sent in every API request. If you explain why would you need this persistent connection, it would be easier to help with.
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05-22-2019
03:52 AM
Hi Mike, Thanks, that's what I was seeking for. Could you give a hint about summary/average info? Some columns show it, some not, see screenshot. Where did I missed this setting?
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05-21-2019
04:09 AM
Hi everyone, I'm trying to make my custom report based on "CSQ Activity by Window Duration" report definition duplicate in CUIC Premium. It creates new report similar to stock except row grouping (as at screenshot) and column names and order. How to build "+"-like grouping by day or any other column in reports?
... View more
- Tags:
- cuic
- Custom Reports
Labels:
Created by
Lev Lvov
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
05-08-2019
04:24 AM
05-08-2019
04:24 AM
Hi Cliff, This is, indeed, very useful guide. It cost me a lot of effort to get puzzle done. Does anybody have some examples of SQL queries to make custom reports? Based on information we have on public internet, this is secret art possessed by initiated ninjas only. :)
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Created by
Lev Lvov
in Contact Center
in Contact Center
06-27-2018
12:57 AM
06-27-2018
12:57 AM
Self-reply. There is also a patch for SocialMiner to fix Chrome 61+ issue.
... View more
Created by
Lev Lvov
in Contact Center
in Contact Center
06-25-2018
01:19 AM
06-25-2018
01:19 AM
After patch installation reports work well, but Chat and Email plugin is still not displaying.
Does anybody have this problem too?
... View more
07-16-2019
So if agents can login to both servers independently, my initial
question remains actual. How to get...
07-15-2019
I can login direct to secondary and I will not be redirected to primary.
Our agents login to seconda...
07-15-2019
I need to view active Finesse user distribution amount between main and
backup UCCX servers.Is there...
07-10-2019
Hi Denise,Yes, I was inaccurate in conclusion. My intention was to
sign-in user to Finesse web inter...
07-09-2019
Hi dekwan,Thank for you reply. So as I understood from the link to lab
you gave, it's only possible ...
07-05-2019
Token is standard feature of RESTful API. You can obtain it in temporary
headers after running any s...
07-05-2019
Any administrator account has access to API calls, even LDAP imported.
You should check your setting...
07-03-2019
Trying to log in users to Finesse through custom webpage. API call
(/finesse/api/User/) goes well wi...
07-03-2019
Hi Trad,1) TAC said me that there are no limits on connections2) I
suppose, built-in Tomcat server w...
05-22-2019
Hi Mike,Thanks, that's what I was seeking for. Could you give a hint
about summary/average info? Som...
05-21-2019
Hi everyone,I'm trying to make my custom report based on "CSQ Activity
by Window Duration" report de...
Created by
Lev Lvov
in Collaboration, Voice and Video Documents
05-08-2019
05-08-2019
Hi Cliff,This is, indeed, very useful guide. It cost me a lot of effort
to get puzzle done.Does anyb...
08-31-2018
Also I want to share with you some more experience. One day AD
authentication just stop working in f...
Public Statistics
| Date Registered | 02-06-2014 12:09 AM |
| Date Last Visited | 08-20-2019 05:59 AM |
| Total Messages Posted | 18 |
| Total Helpful Votes Received | 5 |
