CSQ Stats on idle 7960 screen

[g.kwait]

Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queue, Agents logged in, Agents talking, and just some other basic CSQ overview stats. Does anyone know where to start?

Thank you.

[jamjam200]

HI Matt

How are you accessing the page i.e what address do you type in, also have you set the folder options to CSQ/Stats?

[awatkins]

I have an application that was designed to be accessed as an IP phone service, but would also work for that. It polls the Database via SQL so will work on any edition of IPCC.

However, I am on vacation till the first week of March, so please post here sometime around then if your still looking and I'll post you an install and some basic instructions etc.

It will also drive a basic three colour telnet based wallbaord.

[jamjam200]

does you application use SQL with XML for phones display, I would be interested in hos this works

[donniefowler]

I would be interested in this if you get a chance. thanks!!

dfowler@firstam.com

[robert.jinks]

Me too. It would help alot.

[jleschins]

I would be interested in getting this as well.

Thank you

jleschins@radford.edu

[scott.weismann]

I would be interested in these scripts as well if they are still available.

scott.weismann@staubach.com

Thank you

[fsaadeh]

I am also intrested. could you please post it again

[jake-savage]

Here's the zip file that was posted previously.

-Jake

[scott.weismann]

Thanks for posting the zip file. I'm trying to figure out how this is setup properly and have a couple questions:

- for the aef file, do I need to add it to my existing ICD script? If so, do I set it up as a Call Subflow?

- for the stats file, I'm able to access it via IE but it only displays the actual script. When I apply it to a phone, I get an XML parse error. Anyone have an ideas to resolve this?

[jake-savage]

No, you don't need to add this as a subflow, just create a separate application and point it to this script. The trigger should be configured as an http trigger. I had to dump the stats.jsp file in the following directory on my server (yours may be different):

C:\Program Files\wfavvid\Documents\user\default\webapps\ROOT

You also need to make sure the URL you have in your IP Service in Callmanager matches what's entered into the stats.jsp file. For example, my IP Services window in Callmanager has the following URL:

http://172.16.20.31:8080/stats

If you open stats.jsp in notepad, you'll see a line towards the top that has:

response.addHeader("Refresh","45; url=http://172.16.20.31:8080/stats");

Make sure the url=http:// tag matches what you had entered in the IP service in Callmanager.

There's not much else to it. Hope this helps.

-Jake

[Ross Stevenson]

Does everyone else have the same display format on the phone ?

A huge space before the text display ? I've tried altering the stats.jsp file to give a different display output, but can't get rid of the empty space at the top of the page..

So if this is set as the idle page, the user will need to scroll down to see the stats.

[Ross Stevenson]

Does anyone have an idea how to alter the display output on the phone ? And as to why there's a huge blank space before the te

xt?