CTI agent with Dialer option

[sidris-sid]

Hi experts,

Can someone help!!! How can I verify which of my agents is supported with Dialer option “outbound agent”. Currently I have more than 80 agents “ CTI-OS” for UCCE “ICM 7.5”

Thanks in advance.

Saeed

[prajagop]

Hello Saeed,

This goes back to agent-skill group association. If you look at the outbound option guide for "working with agents" section, you will see how the outbound options ties into the agent.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_5/installation/guide/icm75otb.pdf

page 120.

Hope this helps.

Thanks

Prasanna.