CTI OS Agent Desktop and IP Phone Login...

[deanz]

Hi all,

Is there any way to use IP Phone Login or anything similiar to log agents into the Skill Groups via the handset if/when the CTIOS Toolkit desktop is not available? (Computer problems etc...)

We're using IPCC Enterprise 7.1(4).

Thanks

[Chris Deren · Accepted solution]

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.

HTH,

Chris