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Hi all,Is there any way to use IP Phone Login or anything similiar to log agents into the Skill Groups via the handset if/when the CTIOS Toolkit desktop is not available? (Computer problems etc...)We're using IPCC Enterprise 7.1(4).Thanks
Hi all,My dilemma: I need to move my Cisco_ICM OU to another Domain Controller server. The AD structure and the naming conventions in the new server is the same as the existing one.The question is: am I able to manually enter all the required info i...
Hi All,I am working on a CCM4.1(3) and IPCC Express 4.0 (3) co-resident deployment. My problem:I can only get calls in when agents are available. There is no queuing whatsoever. The problem is the "play prompt" step - every time a call is supposed to...
I have a co-resident IPCC express (4.0.3) with CallManager 4.2 (new install). Currently, the "No ICD Extension" button does not appear in the CallManager to allow me to create agents for the IPCC Express.Setup: IPCX 4.0.3, CCM4.2 and Active Director...
Seems like you did not change the hostnames of the Publisher and Subscribers in ccmadmin, eg,From the Cisco Unified Communications Manager Administration window, perform the following tasks: a. Navigate to System > Server. b. Change the host name and...
