01-09-2007 07:33 AM - edited 03-14-2019 12:25 AM
I have an IPCC 7.1 installation that is allowing Agents to log into CTIOS with an instrument that is not a defined Device Target. I would expect an error when logging in?
01-11-2007 12:03 AM
Hi, Eventhough agent can login to phone, he will not receive any ICM routed calls. ICM/IVR plays an error message to the caller when ICM tries to transfer the call to Agent.
Regards,
Venkat
03-09-2007 02:35 PM
is it possible to deny agent login with an instrument that is not a defined Device Target ?
thanks
03-30-2007 01:37 PM
The fix for this made it into the baseline release 7.1.4 which is now available.
After upgrading to 7.1.4 you will have to add this registry key for EAPIM:
RejectLoginWithoutDeviceTarget
The Generic path to where this DWORD should be added is:
...\pim1\EAGENTData\Config
This should be a bool (DWORD) with default value = FALSE (0)----> 1
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide