Hi,What happens is once they choose the Ready option it pauses goes to a reserve state and then to "Not Ready" and the call never goes through. Any input would be greatly appreciated. - Thanks
Hello,a agent should forward a caller to another application, where the caller inputs params. The caller should connect back to the same agent after this? What do i need, SessionInfos?. How can i write session infos to a textfile?Regardsi.A. Martin
After installing ISE, successfully login to Webview but can only see the frame and no menu to select report type. Any thoughts?ICM 6.0 SR7Tried uninstalling SR7, rerun ICM setup from media and bin but still having the same issue.
Looking for the Cisco IPCC Express Script repository. Needing to know how to have the queue check for estimated hold time and based on a certain amount of time continue to next step in script.
I can see how the SetTransferLabel allows you to save a gatekeeper lookup for finding the source IVR. I get the impression the introduction of this feature was for more than just this. Can you explain what else this feature allows one to do.Michael O...
Hallo,i have problem with HR client (IPCC Express 4.0(4)) at our customer. When I use HR client which was installed on standard Win XP PC (my notebook for example), everything works fine. But when common user starts this application from corporate PC...
Hi,I have installed the CRA Historical report plugin on my computer, when I load the program, I fill my administrator login and password, and the soft tells me I have not rights to load the program. I checked my login/pass, they are admin ones..What ...
Can Please someone help me in this thread :http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dddf5fathanks Guys.
Need some urgent Help. i am running CVP 3.0 with Call manager 4.1.3 and mulitple remote gateways and one GatekeeperI have configured the Seperate GK Trunk with MTP Enabled on the Call manager.On the VB, I ahve the SerTransferLabel set to 8111111 and ...
Can this be done? We want to be able to dial from within Outlook. I have the TSP installed for my desktop to correctly dial from Outlook to my 7940 IP Phone. But I need to use the Desktop Agent, rather than the Dialer app that Microsoft provides? Any...
Hi,We have ICM 7.1(3) and CAD 7.1(2).Cisco Agent Desktop works fine but when I run the Cisco Supervisor Desktop and I enter the LoginID the program crash.We have Windows XP Pro with SP2.I attach a log file of CSD. Thank you.Any idea?
HICM413/IPCCX 401Cluster 1 calls 2000 via ICT to Cluster 2and hits the CTI-RP 2000 which is able to route to CTI ports 100X so I know it hits ipccx but I get busy
Can I install a VRU PG to interface with a 3rd party IVR on a standalone server and use it with system IPCC or will I have use the enterprise deployment? I have an IP-IVR for queing
Does anyone know of a way to determine whether it was the agent or the caller who disconnected the call? We have an agent we think is hanging up on callers.
I have IPCC 6.0sr8 in production with Outbound Option (Dialer). We are looking to add few IPCC agents and Dialer ports as well. Can anybody point me to the right document or the steps involved in this process?Really appreciate your help.Thanks,Sulabh
