Contact Center

Hi, I have a query around using Legato to backup and restore all ICM servers. 1. There are no Cisco supported backup and restore third party software?2.Will Cisco support Legatop third party software on the servers?3. Has anyone used Legato to backup...

I have IPCC Express Premium with ASR and TTS using Realspeak and OpenSpeech. Both subsystems are "In Service". TTS is working OK. I have followed the configuration steps in the following doucument for configuration.http://www.cisco.com/en/US/produ...

Any recommendations on the cleanest way to trigger a script on a timed basis, i.e. every 5 minutes? (IPCCx 4.04 Premium)

We are looking to replace a legacy IVR system that is attached to an IBM DB2 v7.2 database with an IPCCX v4.0 Premium.Any issues or advice on IPCCX integration with IBM DB2 will be greatly appreciated.Thanks,FMC

Hi,I created an application in IPCC Express 4.0(3), when I tried to add a trigger for this application I get an error message :Could not update the user on the callmanagerWhat may be the cause?

I found a CSA install for CCM and Unity, is there one for IPCC.Thanks in adv.Joe

Can someone from Cisco answer this?Is there any current version of IPCC Express Standard coresident with Callmanager that limits the number of IVR ports to something less than 150? We?re getting a question from a prospective customer saying that ipcc...

I've read the field notice on these two products and just need to be sure I'm preparing correctly for this event.I'm currently running IP-IVR 3.5(3), on OS 200.4.4 SR2. My understanding is that I'm ok with the OS, but that the Application will need ...

We are having a problem with the licensing of our IPCC server. Currently we have purchased 20 supervisor/agent licenses. However, after a recent upgrade from version 3.1 to 3.5 we are still showing on a single supervisor agent license. Our VAR is st...

Hi,I want to know how to force a normal day to become an holiday in case of an outage ? Yesterday we had to close because of a major electric outage in the region, so I wanted to put IPCC in a state where all the ICDs would be like a sunday or a holi...

Hi, im quite new to IPCC and have a question regarding improving the resilience of our system. I have 6 small contact centers all using a centralised IPCC environment. Occasionally we have network or power problems that casue the IPCC system to be un...

I have CM4.02a(SR2b) with IPCC Express 3.5(3) Standard Edition co-resident. We have purchased another MCS server and IPCCX upgrade licenses to Premium Edition. I would appreciate any feedback from anyone who has been through the migration/license u...

Hey,have a lab in the office here using IPCC Express 3.5(2) co resident with 4.0sr2a ccm.im using 2 ip communicators as the phones and am attempting to configure two agents as well.ive configured everything and all services are functional. ran dsbrow...

Is there a way to modify the announcements on the call center (IPCC) simply by dialing in? Sort of what the Greetings Administrator does for the call handlers.