CUCCX and Prompts

[JustForVoice_2]

Hi all,

I do not have good experience in CUCCX and I have some problem when I need to deal with prompts,

some examples use P[] and other S[] and some times PS[] ,

Is there any document to know the difference and all available cases?

Regards

[Walter Solano · Accepted solution]

This Documenters will help you a lot when creating or modifying scripts in UCCX:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edexlan.pdf

P[] is for the user defined prompts and SP[] is for the system prompts.

HTH

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Walter Solano

[JustForVoice_2]

Thank you for your help