We do have CUCM cluster and UCCX cluster v8.5 installed on UCS as follows:
- 1x CUCM Publisher 172.16.100.11
- 1x CUCM Subscriber 172.16.100.12
- 1x UCCX Publisher 172.16.100.13
- 1x UCCX Subscriber 172.16.100.14
we are planning to migrate the ip addresses of the 4 servers to another vlan as follows
- 1x CUCM Publisher 172.16.101.11
- 1x CUCM Subscriber 172.16.101.12
- 1x UCCX Publisher 172.16.101.13
- 1x UCCX Subscriber 172.16.101.14
Is there any order to follow ? I know that such action may result in DB replications issues for CUCM and UCCX clusters, is there any order that should be followed ? should we start with CUCM cluster or UCCX cluster ? we need to change the defaut gateway also.. there are many changes and we're really confused . Can you plaese advice?
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...