Contact Center

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I have a UCCX 8.5.  The system is set to change the agent state to Not Ready when the agent does not answer (RNA).  Is there a way to change this parameter on a per agent basis?  Or is there a way to display a notification in CAD when it happens?

Tim Brown by Beginner
  • 1 replies
  • 0 Helpful votes

Hey guys I've got a 24x7 Call Center that is running a pair of UCCX 7.0(2) servers.  Anybody have a procedure that I can upgrade with zero down time? The Upgrade guide clearly states and I quote • Be aware that your call center remains down during ...

cbelcher by Beginner
  • 4 replies
  • 0 Helpful votes

What is Cisco's immediate gameplan for customers that are looking at Cisco VXI but have a large UCCx deployment?  What does the roadmap look like for VXC support for CAD?Thanks,Ben

Ben Cook by Enthusiast
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hi alli am doing my network project really struggling to find cisco voice simulator to do voice functions in my network . can anyone pleasse suggest me any voice simulat---Posted by WebUser Waqas BuTt from Cisco Support Community App

fb_webuser by Frequent Contributor
  • 5 replies
  • 0 Helpful votes