Contact Center

I will be performing new ucce setup on new UCS B series chasis.Havent have complete idea like where to start & what all config need to be done on UCS but known on ucs terminology.can someone through lights on config parameter to start config steps to...

Hello, After installing ICM 6.0 Logger, Router and AW (Realtime) I tried to make a PG Generic at the PG Explorer Tool. When I try to save the selected items I have an SQL error "Failed to update the database. SQL Server Error, error: 2627, state 1, s...

Getting these critical alerts.what does this mean?UCCX 8.5.1SU4

Hello Everyone,I am running into an issue which is weird. I hope someone out there knows how to fix this:Customer calls from outside. This incoming call hits the Queue. Agent "A" picks up the call. Agent "A" transfers this call from his IPCC extensio...

Hi all,I have recently installed HRC from the plugins onto another users machine so that they are able to run reports etc.HRC runs on my machine with no issues at all however on the new machine I am unable to log in. I get the following HRC error:'Fa...

Hi All, I need to obtain the number of calls that successfully traversed the DB  lookup node.Can you please let me know, what is the variable I need to add after the DB lookup node to capture the number of succesful calls.Kindly help.

Hi,We've changed an AgentID of one agent. CTIOS Agent Desktop's agentID has been updated but on CTIOS Supervisor Desktop, agentID of that agent is still showing the old agentID.Anyone knows how to refresh the agentID on the CTIOS Supervisor Desktop?A...

hello everyonei have a question,my customer ask me why the Termination_Call_Detail Table CallType ID = -1 ? i dont know why ....please help me ....

HelloWe have a customer that is running icm 7.5 and is adding a new acd pg and reusedsome mcs sever hardware.  They have one 7845 H2 CCE4 server and another 7845 H1 CC1Must the PG pair be matched hardware?  One server is single core 3 ghz while the o...

Hello,I am upgrading the contact center to version 9.0.After upgrading all the CVP components I am now upgrading the CVP reporting server.After unloading the database form the old server and loading it to the new server and updating the configuration...

                   i am trying to disable call flow trace on CVP call server 8.0.1. when i use the commande setcalltrace off on voice browser administration i got a message saying :This command is now obsolete. CallFlow trace is now turned ON by defa...

Hi,We have a upgrade for CCX 8.5 to 9.0 version soon, we were having an issue before with CCX 8.5 before with a prompt "are you stilll there".By the help of TAC we had removed the same.So does anyone knows still this "prompt" is there in CCX9.0? If i...

Greetings,I'm curious, how does UCCX count steps?Is every branch in an IF statement counted? What about annotate, labels, GOTOs? For example .. (1) Label   S T A R T(2)   IF (2==2) then(3)     true (4)        do this(5)        do this (6)        do t...