CUCX script - duration of call

[halama]

I would like to ask someone to help me with basic script. I am beginner and I am trying to configure basic switch/menu option.

script plays helpdesk prompt and it expects number. I am testing option 3 which should redirect call to Networking team (hunt pilot) and it should send an email to our Helpdesk system...

Redirection and email is working correctly but I would like to send an email after 10s of active call. if user terminate a call earlier then email will not be sent. basically if call duration value is bigger then 10s, than it should send an email.

[Anthony Holloway · Accepted solution]

Once the call is redirected, you will not be able to track the call anymore. So, unfortunately, what you are looking to do, is not possible. If you can explain the problem you're trying to solve, maybe we can offer an alternative solution.