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This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day.  I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can se...

Hi,I have to implement the functionality of whispering in my supervisor application. I have already managed to run the Silent Monitoring of the call, but not the whispering.The developer guide does not mention anything about the whispering and so I t...

Hi!Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and resta...

Hello,  is any new features in callback behavior in UCCX rls 11? Thanks

Hi,I have UCCX 11.6(2) running with CUCM 11.5.I have been trying to get Jabber with Extend and Connect to work for UCCX agents.E&C seems to work fine outside of UCCX but there are problems with UCCX.When I log into Finesse the agent gets an inbound c...

Hi guys, curious if it's possible to use remote destination without Jabber? Either a dummy device or hardphone? More familiar with UCCE which I know it is possible there, wasn't sure about CCX though.

Good afternoon. not sure a lot of you run in to this. we use CSQ DN's to get calls to a CSQ. i.e. our operator gets a call and has to transfer it to the unit they dial Nxxx and the call goes to the queue. when viewing the live supervisor queue data i...

I am trying to create a bulk request but not sure on the payload for sso migration. When I make a get request I get the following output userName,firstName,lastName,newUserNamedgoyette,David2,Goyette,MrEdmonton1,Mr,Edmonton1, I wanted to update the n...

Hii All,I'm configuring SSO on UCCE 12.5. Test Sign-in has been successful. I'm getting following error while giving username & password for Principal AW. "Unable to connect to the diagnostic framework. make sure the service is running on following m...

Hi All, I need one help on monitoring Cisco CVP license live usage.We have 15 CVP servers and customer wants to view the live license (Call & VXML server) usage for all the 15 servers from his local desktop/ remotely.  Of course the usage can be view...

My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected....