CUIC Abandoned Call Report

[rahzby.talukder]

Hi,

We have a UCCX running on version 11, Is there a report in the CUIC wherein we can see the amount/average number of caller that was abandoned on the queue for 30 seconds or 60 seconds or 90 seconds or 120 seconds.

Thank you

[Deepak Rawat]

There is no such stock report available within CUIC for this. You might need to look at creating a Custom Report. REfer below to find the list of all available stock reports and the fields they contain:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/user/guide/UCCX_BK_UD562201_00_uccx-report-description-guide-11.html

Regards

Deepak