12-12-2018 08:48 AM - edited 03-14-2019 06:40 PM
Is there a report available within CUIC that will show total agents logged in during a period of time? We are trying to determine how many simultanious agents are logged in during a certain time frame.
12-16-2018 04:07 PM
12-18-2018 08:56 AM
I did find the Licensing Utilization report to identify concurant logins. However now I have been asked to see if we can also see a concurent login report for just supervisors of a call center and not all agents. Is that possible?
We're trying to adjust our licensing.
12-18-2018 09:23 AM
Unless you're in the brand new Contact Center Flex licensing model, there is no difference between an Agent and Supervisor. Both of them consume a seat license when logged in to Finesse. To answer the question ask-asked: I'm not aware of a report/filter that cleanly shows that information.
PS- Ensure you apply the latest ES02 patch published for CCX when you upgrade; it resolves several Sev2 defects.
12-18-2018 09:32 AM
I'm not sure if we are, but I know we're in negotiations for a new contract. If we end up in the new CC flex licensing model, does that mean we'll be able to see the difference between agents vs supervisors on a similar report?
I have shared the ES02 note with my cisco admin, I'm sure he's got it covered but I let him know anyway.
12-18-2018 09:49 AM
12-18-2018 10:22 AM
Thank you for the help and explanations. This was very helpful!
12-18-2018 09:01 AM
FYI, our current versions are:
CUCM 11.5
UCCX 10.6, upgrading to 11.6 Dec 21.
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