CUIC agent reports

[schwabcm]

Is there a report available within CUIC that will show total agents logged in during a period of time?  We are trying to determine how many simultanious agents are logged in during a certain time frame.

[Jonathan Schulenberg]

You haven’t specified the product or the version you’re using.

Assuming a current version of CCX in the answer: one option is the license utilization report.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/user/guide/uccx_b_ccx-reporting-guide-1162new/uccx_b_ccx-reporting-guide-1162new_chapter_01.html#UCCX_RF_L7A68928_00

[schwabcm]

I did find the Licensing Utilization report to identify concurant logins.  However now I have been asked to see if we can also see a concurent login report for just supervisors of a call center and not all agents.  Is that possible?

We're trying to adjust our licensing.

[Jonathan Schulenberg]

Unless you're in the brand new Contact Center Flex licensing model, there is no difference between an Agent and Supervisor. Both of them consume a seat license when logged in to Finesse. To answer the question ask-asked: I'm not aware of a report/filter that cleanly shows that information.

PS- Ensure you apply the latest ES02 patch published for CCX when you upgrade; it resolves several Sev2 defects.

[schwabcm]

I'm not sure if we are, but I know we're in negotiations for a new contract.  If we end up in the new CC flex licensing model, does that mean we'll be able to see the difference between agents vs supervisors on a similar report?

I have shared the ES02 note with my cisco admin, I'm sure he's got it covered but I let him know anyway.

[Jonathan Schulenberg]

Not in any currently available release. For this topic I don't have roadmap details on how/when/if reporting would work for Flex CC but even if I did it requires a NDA so I couldn't address it on the forums. Anything forward-looking is a question for your Cisco AM/SE.

[schwabcm]

Thank you for the help and explanations.  This was very helpful!

[schwabcm]

FYI, our current versions are:

CUCM 11.5

UCCX 10.6, upgrading to 11.6 Dec 21.