CUIC button greyed out

[fabien_damien]

Hello Everybody,

I have a customer that has UCCX version 9.0.2.11001-24 (ES02-19) in a single mode (no HA). It seems that they have premium licenses since they have the email feature enabled.

Now when i try to access the CUIC reports from the "Configure reporting" tab, the CUIC button is greyed out as shown in the attached screenshot.

Any idea why the issue is happening?

[david.macias]

Are you using the user who installed uccx? I've seen something similar before and I think the only way we resolved was to open a TAC case.

david

[fabien_damien]

Yes David, the administrator..Thanks for the advice.